Terms and Conditions

GLINT USA INC DBA Glint Lacquer - Terms and Conditions

Last Updated Date: August 20, 2025
These Terms and Conditions ("Terms") govern your use of the services provided by GLINT USA INC ("we," "us," or "our"), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.

1. Services Provided

We provide silverware cleaning, polishing, lacquering and repair services. We will diagnose the problem with your item and provide you with an estimate for the restoration. We will only perform any services or repairs if you approve the estimate.

2. Estimates and Payment

Estimates are provided based on our initial assessment of the item. The actual cost of the services, repair or restoration may vary if additional issues are discovered during the evaluation and service process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.
Payment is due upon completion of the service or repair. A diagnostic fee may be charged if you decline the service or repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.

3. Data Loss

Important: You are solely responsible for backing up your item before bringing your silverware in for service or repair. We are not responsible for any loss that may occur during the service or repair process.
While we take precautions to protect your item, we cannot guarantee that your silverware will not be lost or damaged in some way.

4. Warranty

We offer different types of warranties and guarantees based on our services and repair services. The warranty covers defects in workmanship and parts used in the service or repair, for the duration of the warranty which is different based on the particular service or repair provided. The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the silverware.
The warranty is void if the item is opened or tampered with by anyone other than us.
To claim warranty service, you must return the item to us with proof of purchase.

5. Limitation of Liability

To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the service or repair.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, or loss of use of your item.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6. Abandoned Items

If you fail to pick up your serviced or repaired silverware within 90 days after we notify you that it is ready, we may consider the item abandoned. We will attempt to contact you via phone and email before considering an item abandoned.
We will make reasonable efforts to contact you before disposing of an abandoned device.
We may sell or otherwise dispose of abandoned items to recoup our costs.

7. SMS/Text Messaging

We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, service or repair updates, and, with your express consent, occasional promotional offers relevant to your items or repair history.

• Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from GLINT USA INC for the specified purposes. You may provide consent verbally

• ‍Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.

• Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your service or repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.

• Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.

• 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.

• Permitted Message Types: We only send the following types of SMS messages:

  • Appointment Reminders: Notifications about upcoming scheduled appointments.

  • Service or Repair Updates: Updates on the status of your item service or repair (e.g., diagnostic complete, cleaning complete, lacquering in progress, repair completed).

  • Missed call: If we miss a call from you, we’ll drop you a message 

  • Review request: If we have completed a service or repair, we request you share your feedback on our Google profile. 

• No Sharing of Information: We will not share your mobile number with any third parties for their own marketing purposes.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York without regard to its conflict of law principles.

9. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in New York.

10. Entire Agreement

These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

12. Changes to These Terms

We may update these Terms from time to time. We will post any changes on our website and update the "Last Updated Date" at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.

13. Contact Us:

If you have any questions or concerns about these Terms, please contact us at:
‍
‍Glint USA INC
+1 845-599-4000
hello@glintlacquer.com